Manager – CHA Operations

About Us: Ryan Logitech is a full-fledged and well-equipped service provider specializing in customs clearance and end-to-end logistics management. Our strengths lie in Capacity, Capability, and Connectivity, enabling us to build strong relationships with our customers. With valuable experience accumulated over the years, we provide complete logistics solutions in the most cost-effective manner, specializing in land, sea, and air cargo transportation.

We are currently seeking a highly skilled and motivated  “ F “ Card Holder for the position of Manager – CHA Operations for our team in Mumbai.

Key Responsibilities:

  1. Operational Flow:
  • Ensure smooth operational flow for Air/Ocean Customs clearance products.
  • Adhere to QP/SOP to deliver service excellence to all customers.
  • Maximize profitability on Customs Clearance for the Mumbai Branch.
  1. Task Responsibilities:
  • Organize daily meetings with product heads to plan daily clearances.
  • Ensure necessary documents are received from customers to comply with customs and KYC requirements.
  • Deploy operations staff for day-to-day clearance activities.
  • Troubleshoot any discrepancies at the Customs.
  • Provide customs clearance quotes to support Sales/CS Team.
  • Liaise with Port/CFS/Shipping lines and Airlines to obtain necessary information/documents on time and negotiate tariffs.
  • Coordinate closely with Transporters/Service Vendors to maximize profitability.
  • Deep sell to existing customers to enhance business volumes.
  • Meet with Customs Officials regularly to build and maintain cordial relationships.
  • Meet with CFS/Port and Air Cargo Authorities regularly to enhance rapport.
  • Ensure timely DSRs are sent to all key customers.
  • Reduce operational costs.
  • Ensure all operational activities meet QPs.
  • Update customs notifications/circulars to all internal and external customers.
  • Follow up on payments as per agreed credit terms.

Key Performance Indicators (KPIs):

  • Achieve smooth operational flow in customs clearance activities.
  • Maintain high standards of customer service excellence.
  • Maximize branch profitability.
  • Develop and maintain strong relationships with Customs Officials and other authorities.
  • Timely and accurate completion of all clearance activities.
  • Cost reduction in operations.
  • Ensure compliance with all QPs and SOPs.

Qualifications:

  • Bachelor’s degree in a relevant field.
  • Should be an “F” Card holder, i.e should have passed the Customs Brokers Licensing Regulation (CBLR) Exam. 
  • Minimum of 10 years of experience in CHA operations, with at least 2-3 years of experience in managing a team for CHA Operations in Mumbai region.
  • Strong understanding of customs regulations and compliance.
  • Excellent organizational and communication skills
  • Knowledge in MS Office Products like Word and Excel is a must.
  • Good Knowledge of Hindi would be an added advantage
  • Proven ability to manage and lead a team.
  • Strong problem-solving skills and attention to detail.

Why Join Us?

  • Competitive salary package which is commensurate with experience and skills.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive work environment.
  • Career growth and development opportunities.

How to Apply :
If you meet the above criteria and are ready to take on a challenging and rewarding role, please submit your resume to manager.hr@ryanlogitech.com.you meet the above criteria and are ready to take on a challenging and rewarding role, please submit your resume to manager.hr@ryanlogitech.com.

Job Location: Mumbai

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B R Priyadarshini

Director - Finance

Priyadarshini leads the Finance and Administration role at Ryan Logitech. She is a qualified CIMA graduate, besides having a Master’s degree in Accounting and Finance from the UK. Before joining Ryan Logitech, she had worked with various leading banks abroad and in India in the investment banking division specializing in Investment Banking. She has also equipped herself with IATA/DG Cargo course during her tenure in Ryan Logitech. She brings with her 11 years of experience in various roles to the Management team.

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B R Rangamani

Managing Director

With over 40 years of active experience in the field of logistics and freight forwarding, I consider myself a veteran in the industry. I started my career in the year 1983 in the liner shipping industry, and moved forward to start my own company ‘Tricon Shipping Pvt Ltd’ in 1992 providing end-to-end logistics service in Chennai, India. With 15 of branches across India, the company had a very prominent national reach; we achieved great success and a lot of international recognition.

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E C Mathew

Executive Director

E C Mathew brings with him 23 years of experience in international freight forwarding & end-to-end logistics services. An Executive MBA, he is also a qualified Customs Broker /IATA-DG. Having worked in an MNC for 10 years as the regional head – sales and operations, he moved to an Indian logistics company where he was heading different verticals of logistics supply chain successfully for air freight, sea freight and land transport. As part of the Management team at Ryan Logitech, he is responsible for the overseas networking, business acquisition, sales development and marketing.

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B R Avinash

Director - Network Development

Avinash Rangamani brings with him a decade of international experience in logistics and freight forwarding. After completing his Under Graduation in France, following which he did his MBA in Australia specialising in Sales and Marketing. He then worked for one of the most successful and the oldest logistic service providers in Europe and was based in Austria for 9 years. He has now joined Ryan Logitech Pvt Ltd and leads the business development and National Key Accounts for the company.

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